Reports to: Head of Solution Engineering

Work alongside: Engineering team and CX team

Job Description

A Solution Engineer at LearnWise would sit right between Customer Success, Product, and Engineering — being both the technical face to the customer and the internal translator of customer needs.

Ideal Profile

You have worked as an engineer, and understand the pace of development at a startup company. You know that sometimes an improvised solution is better than nothing. We are the bridge between the customers’ ideas and the development team, often times building temporary solutions until the product catches up. You enjoy meeting customers and learning from them about how they use the product.

Day-to-Day Responsibilities

Customer Implementation & Onboarding

• Participate in customer onboarding calls to gather technical requirements (LMS, SIS, SSO, portals, knowledge bases, etc.).
• Configure LearnWise integrations (e.g., Canvas, Brightspace, Moodle, Blackboard, SharePoint, TopDesk, ReadyEd, etc.).
• Support data mapping and API/SSO setups (Azure AD, Google, CAS, etc.).
• Set up environments (test → pilot → production) and ensure smooth rollout.
• Troubleshoot technical issues during setup, escalating to engineering where needed.
• Feature development for customer priorities that don’t fit roadmap

Technical Customer Support

• Act as the primary technical contact for assigned customers, determining and documenting feasibility
• Provide 2nd-line support for technical issues (API connectivity, authentication, integrations).
• Investigate customer-reported issues, replicate and clearly document them internally, and liaise with product/engineering for fixes.